The Website is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
The Website may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes. This policy was last updated May 4, 2021.
INFORMATION WE COLLECT
We may collect the following information:
- Name and job title
- Contact information, including email address
- Demographic information, such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
We collect personal and non-personal information when you provide it to us in the course of using our Website. The personal information that we may collect includes your name, mailing address, phone number, email address, credit card number, and financial information. The non-personal information that we may collect includes your browser type, the URL of the previous website you visited, your ISP, operating system, and your Internet protocol (IP) Address. The non-personal information is not used by us to personally identify you and is not readily usable for that purpose.
When you subscribe to our service or otherwise make a purchase through our Website, we may collect your name, mailing address, telephone number, credit card number, email address, and other information that we request during the registration process.
In addition, if you communicate with us regarding the Website or any of our services or products, we collect any information that you provide to us during the course of our communication.
OUR USE OF INFORMATION FOR INTERNAL PURPOSES
We require this information to understand your needs and provide you with a better service, in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers, or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email. We may use the information to customize the website according to your interests.
We use your personal information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our Website and the products and services we offer and sell, to collect credit card payments for subscription fees and other purchases you make, and to provide customer support.
We use the non-personal information we collect to track the use of the Website and to assist us in providing, maintaining, evaluating, and improving our Website and the services and products we offer and sell.
OTHER INFORMATION WE COLLECT
Social buttons: On many of the pages of the Website you will see ‘social buttons’. These enable users to share or bookmark the web pages. There are buttons for: Google +1 and Facebook ‘Like’,. In order to implement these buttons and connect them to the relevant social networks and external sites, there are scripts from domains outside of Website and all other sites under Website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on our site. Therefore, if you click on any of these buttons, these sites will be registering that action and may use that information. In some cases, if you are logged into their services (i.e. Google and Facebook), these sites will be registering the fact that you are visiting Website and all other sites under Website, as well as the specific pages you are on- even if you don’t click the button. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.
External web services: We use a number of external web services on the Website, mostly to display content within our web pages. For example, to show videos we use YouTube and Vimeo. This is not an exhaustive or complete list of the services we use, or might use in the future, when embedding content, but these are the most common. As with the social buttons, we cannot prevent these sites, or external domains, from collecting information on your usage of this embedded content. If you are not logged in to these external services then they will not know who you are, but are likely to gather anonymous usage information (e.g. number of views, plays, loads etc.).
Email tracking: Some emails that we send you have no tracking in at all, for example personal correspondence or emails with invoices attached. For other emails we send, we use tracking so that we can tell how much traffic those emails send to our site, thus being able to track at an individual level whether the user has opened and clicked on the email. We rarely use the latter information at a personal level, rather we use it to understand open and click rates on our emails to try and improve them. Sometimes we do use the personal information, i.e. to re-email people who didn’t click the first time. If you want to be sure that none of your email activity is tracked, you should unsubscribe from the Website newsletter.
LINKS TO OTHER WEBSITES
Our Website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over said websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and review the privacy statement applicable to the website in question.
OUR DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES
We will disclose your personal information to protect or enforce our legal rights and policies, to protect or enforce the legal rights of a third party, or as we in good faith believe we are required to do so by law (for example, to comply with a subpoena or court order).
We may contract with various third parties who help us provide, maintain, and improve the Website, the services we provide, and the services and products we offer and sell. Such third parties may have access to your personal information in order to perform their services. For example, we use a third party to process payments made to us, and may subcontract out production, fulfillment, analytics, reporting, or other operations. We may contract with third party contractors to help us manage, monitor, and optimize our Website and the services and products we offer and sell. We may also use third party contractors to help us measure the effectiveness of our advertising and communications. We will enter into confidentiality and non-disclosure agreements with all third parties that have access to your personal information, which will prohibit them from using or disclosing your personal information except for the purpose of providing services to use. We intend to take commercially reasonable steps to enforce such non-disclosure and confidentiality agreements if and when we become aware of any violations.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic, or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our Website in order to tailor it to customer needs. We only use this information for statistical analysis purposes, then the data is removed from the system.
Overall, cookies help us provide you with a better Website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Website.
If you wish to restrict or block web browser cookies which are set on your device, you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.
COOKIES ON THE WEBSITE
Google Analytics: We use this to understand how the Website and all other sites under Website are being used in order to improve the user experience. Your user data is anonymous. You can find out more about Google’s position on privacy as it regards to its analytics service at https://www.google.co.uk/intl/en/analytics/privacyoverview.html
Google AdWords: Using Google AdWords code, we are able to see which pages helped lead to contact form submissions. This allows us to make better use of our paid search budget.
Facebook Advertising: We use Facebook advertising conversion tracking and retargeting pixels, which allows us to collect or receive information from your Website, and elsewhere on the internet, and use that information to provide measurement services and target advertising.
HOW DO I CHANGE MY COOKIE SETTINGS?
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.
Find out how to manage cookies on popular browsers:
Microsoft Internet Explorer
To find information relating to other browsers, visit the browser developer’s website.
To opt out of being tracked by Google Analytics across all websites, visit https://tools.google.com/dlpage/gaoptout.
We are planning to enhance our cookie tool to allow users to more easily change their cookie settings after their initial choice.
HOW WE PROTECT YOUR PERSONAL INFORMATION
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
We consider protecting the security of your personal information as extremely important. When you enter sensitive information, such as a credit card number, on our registration or order forms, we encrypt that information using secure socket layer technology (sometimes referred to as “SSL”).
We follow generally accepted industry standards to protect personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we do not guarantee absolute security. We are not responsible for the unauthorized acts of others and we assume no liability for any disclosure of information due to errors in transmission, unauthorized third party access (e.g. hacking), other acts of third parties, or acts or omissions beyond our reasonable control.
REVIEWING AND CHANGING YOUR PERSONAL INFORMATION
You may obtain a copy of and request that we correct errors in your personal information by emailing us at email@example.com. If you do desire to obtain a copy of your personal information, you will be required to provide proof of your identity. If your personal information changes or if you no longer want to subscribe to or use the Website, you may correct, update, or deactivate your personal information and your account through the account management screen. If you wish to deactivate or terminate your subscription, you may also contact our customer service.
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org.
- We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding about you is incorrect or incomplete, please email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
OPTING-OUT FROM RECEIVING COMMUNICATIONS
You may opt-out from having your personal information used for certain purposes. For example, if you purchase a product or service but do not wish to receive any additional marketing material from us, you may indicate your preference on our order form.
If you no longer wish to receive any promotional or other communications from us, you may opt-out by following the instructions included in each email communication or by emailing us at email@example.com.